Review verification policy

Every review on Porchlight Agents is tied to a specific closed transaction and to an email address we verified. There is no open “write a review” button.

How a review gets here

1. A sale closes. The agent records it (or we import it from the MLS) with the client's email address.
2. We email the client a personal review link. The link is single-use, expires after 60 days, and is bound to that one transaction.
3. The client writes the review. Opening the link from their inbox verifies the email.
4. A moderator checks it against the rules below before it is published.

What we check

• One review per transaction. An agent can't collect several reviews from the same sale.
• The client email is not the agent's own or a team member's address.
• No incentives. Reviews written in exchange for a discount, gift or entry into a drawing are removed.
• No personal data about third parties, no hate speech, no conflicts of interest.

What we don't do

• We don't import reviews from other sites.
• We don't let agents hide negative reviews. An agent can reply, or report a review that breaks the rules.
• We don't let payment change which reviews appear or in what order.

Each review shows the side of the deal (bought or sold), the city and the month it closed.